Whole experience was a disaster: I have chosen a courier delivery to make sure that a gift will arrive on time. On a delivery day, I have received an email that my parcel was lost and there are no more copies of newspaper I have chosen. I was offered an alternative and promised that replacement will be sent straight away to be received the following day. It wasn't - next day I have received an email saying that parcel is about to be shipped. Person who I have contacted asked me to confirm if it is too late so that she can cancel the shipment. I have confirmed but has been sent the parcel anyway. Not only I had to find an alternative gift at a very last minute and pay for the express delivery service, but also, when I requested a refund, I was told that I need to send their parcel back first (yes - the same parcel they've postponed twice and then sent it regardless). Customer service is very responsive but apart of this positive the whole ordering process was a huge waste of time.