This review is based upon customer service, the books themselves are beautiful and very well presented. I ordered a Middlesbrough football book for my husband’s 60th birthday and unbeknown to me my sister had ordered the same book for him inscribed with his name. My sister also ordered two other books so in total we spent approx £250. The website clearly states that personalised books cannot be returned and this was obviously not the fault of the company, but under the circumstances I hoped they would offer a goodwill discount on another book. I emailed suggesting this and was told they could only offer 10%, which was available to all customers. I was disappointed with this, especially when I received a generic email later that day offering 20% to all customers. I emailed again, to the customer services manager, a week ago but have had no reply. This is a lovely gift but the customer service is very disappointing.