Atrocious Service. Initial Delivery Frame was stated as '5th - 11th May' on my email order-confirmation, after I had paid £7.50 for next-day Courier Delivery (although I understand the lead time, as it was a custom-made item). Their website order tracker, however, was stating that the order could be expected between 4th and 7th May. I called on the 7th, and was assured by a Customer Service Representative that the item would be dispatched that day - it was not. I was then assured by a second customer representative on Tuesday 12th that the item would be dispatched either on that day, or the following day (13th) - again, it was not. It was not until Friday 15th that I received confirmation that the item had been dispatched and, due to the weekend, I would not be receiving the item until Monday 18th May - an entire week after my confirmed delivery window, and after I had spent extra on next-day delivery. A delay of a week, all whilst being misinformed by Customer Service Representatives is totally unacceptable, and the company has even seen fit to ignore my PayPal dispute. Edit after Company's Response: Is compulsive lying a symptom of Covid 19? Your Customer Service Assistants repeatedly assured me of when the item would be manufactured and dispatched, but these assurances were demonstrably untrue. A -communicated- delay is understandable, but the service I received was dishonest. I ordered the item for a dying woman's last birthday, and I passed your company's assurances on to her; you didn't just lie to me, but you also lied to her. The fact that you then feel that you can use a global pandemic to excuse your inability to communicate transparently is, frankly, despicable. Remember, my issue is with the manufacturing and dispatch of the item - the element over which your company has full control and oversight.