Not a great experience and probably wouldn't use them again. I purchase as a gift for my parents 45th wedding anniversary and although I paid what I thought was more than reasonable for post and packaging, the item did not arrive in time (took over two weeks to arrive) and the company did not send via recorded or tracked mail. My parents went on holiday without their gift from us and had to have it when they returned, which sort of spoiled the day in my opinion. When I contacted customer services, I was told by the member of staff I could have a refund and if it turned up to return the item, then I was told her manager said I was entitled to one and I had to wait up to another two weeks in case it arrived. The item was nice and genuine when it finally arrived (although £50 for newspaper in a box that arrived late is high in my opinion), but would not buy from them again due to delivery and service. Of course they said they can't be held responsible for delivery, but if they are charging a delivery fee, as the seller they should be accountable to ensure the product is delivered (on-time) by tracked/recorded delivery. I would not recommend.