Ordered for my parents diamond 60th wedding anniversary. I used one of their pre prepared statements which automatically when selected populates the label. I did not thoroughly check this and pressed send. Immediately after I noticed words missing. I sent an e mail straight away within 5 min. I received a reply from customer services the next day saying that I was to late as it was now in production I could re order a new label at a cost of £3.99p. I did attempt this but the link which was sent did not provide me an option to do this. I sent a message back saying that it was poor service as I had all ready payed £88 for the book and I did not consider I was at fault as I used their own template. I also added that an additional £3.99p although not much was a bit of an insult after my initial outlay. My advice would be to check and double check any messages you have written and hopefully you will have not made an error which would result in disappointment and additional cost. As a footnote I made my own label. Not many people reach 60 years being married this should have been special to go along side the message from the queen. I was disappointed.