I made an order with hobbycraft online. The order should have arrived 8th Jan between 5 and 9. I have wasted 4 hours waiting and nobody came from their partner Hermes. Today I phoned hobbycraft customer service again. There was only 1 good employee John who got through to Hermes and asked where the parcel was. Other emloyees were rude and like robots. They just repeated that I should wait for the parcel. No further info or service. Even that my elderly mother was waiting outside with me didn't matter. Really really bad service, except John offcourse who did a good job and was friendly.