Terrible delivery and customer service. Placed an order with next day delivery, but it arrived three days later. Unfortunately, this arrived after the birthday party the order was placed for and so I enquired about a refund. The customer service was appalling. They did not acknowledge that the order arrived later than specified, despite my making this very clear in my email. Then, when I asked for a refund of the items, they said this was not possible. Yet, I am fully within my rights for a full refund upon return of the items, per their Returns and Refunds Policy. I have still not received a response from their customer service. Absolutely will NOT order from Hobbycraft again. Should call yourselves Shoddycraft.