Paul Anwyll
After check in we went to our room and found hair, dirty towels and general muck in the bathroom, the rest of the room was clean however. Went and complained and the duty manager never apologised and called romm services. They said we've done that room, tutted and went to the room. They replaced the towels, used a dirty towel to clean the floor and left saying "sorry, running late, I finish at 4:30". Breakfast, turned up, no table was clean so they put us at a dirty one, we waited 15 minutes for them to clean it. Then we had to ask for cutlery. We got our self-service breakfast, then had to go and find someone to get a cup of tea and coffee, basically left us to it without any instructions or assistance. When we checked out the couple in front where sked for feedback, but they never asked us as we think they made a note on their system to ignore us if possible. What a dump!!
3 years ago
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holiday inn, runcorn has a 2.00 average rating from 2 reviews

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