DO NOT go for the full assembly package. Homestead had planned to lay a concrete base on top of an unlevelled patch of ground. We weren’t happy with this and so had a proper concrete base dug into the ground by landscapers before they started. However, the problems didn’t stop there. Before works began I was sent a statement that miscalculated the total bill by over £3k. While they did respond and agree that I was correct it was disappointing that I had to do the maths for them. As we were having our garden landscaped the conditions had changed between the first site visit and when the Oxford Garden Room was due to be put up. It took several phone calls to convince John, the boss who sold the building to me, to come and do another site visit and assess the situation. The build started and the building itself went up very quickly. However, they laid an electricity cable a mere few inches into a working flower bed which I had to ask to be dug in deeper. The pipe they planned to use to connect the toilet waste to our septic tank was bendy rather than firm and therefore likely to have issues with blockages and they don’t surround pipes with gravel as is common good practice. The electrician kicked over a pot of the exterior paint inside the hut which he didn’t tell me about until I discovered it myself. I emailed the office about this and never got a response. While they later tried to address the issue all they have done is paint over the dark green paint with the interior white wash rather than sand down or replace the wood. Unsurprisingly the stain is still very much visible. The electrician also split the wood of one of the skirting boards which I pointed out and was told it would be replaced but it never was. Despite paying for a painted hut, the shuttering they put around the hut is not painted and so the building looks unfinished. Workmen sat on our garden boundary wire stock fence making it sag. We provided tea and coffee facilities but the workmen smashed 2 mugs and didn’t own up, apologise or ever say thank you for the tea and biscuits. I was accused of changing the manhole in the garden that the trench for the waste was meant to be running to and had to refer them back to our original emails and photographs showing that it hadn’t changed. I received no acknowledgement or apology in response. After the building had gone up, it turned out that the small trenching machine Homestead use to lay pipes could not get through the muddy ground created by the other landscaping going on in our garden. We therefore agreed that our landscapers would dig the trench. As works had begun I decided to make an interim payment of 80% which I believed to be a generous good faith further payment despite not yet having working water and waste to and from the building and having outstanding works such as the paint spill that had not been addressed properly. At this stage, I was sent an email from the office asking me to pay everything except £400. I explained I wasn’t comfortable with that as there was a lot of work still to do and had voluntarily made a good faith payment of 80%. Following that John sent me an abrasive email saying that he would not book for the workmen to come back and finish the job unless I paid more money. I am VERY pleased that I didn’t as they are now screening my calls and have stopped responding to emails. I have contacted John’s mobile and the main office leaving voicemails as well as sending emails to John and copying in the office. It has been over a week and no one has responded despite our landscapers agreeing to work around Homestead’s availability to dig the trench. I am left with an unfinished building and a sour taste thanks to the incredibly poor customer service. Luxury price but NOT a luxury service. AVOID – there are many other products on the market.
4 months ago
Homestead Garden Rooms Ltd has a 4.43 average rating from 14 reviews

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Alice, Customer Support

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