Nothing is too much trouble for Andrew at Horizon. I know that I can drop a message over and I can be guaranteed a response within minutes. In the past, we've always booked our holidays online through the tour operator direct however since stumbling across Horizon and Andrew last year, I won't go back to a tour operator direct ever again and, if I can help it, my friends won't either! How many travel agents can you say you actually think of them as a great friend? This is what I think of Andrew and Peter. Their service is second to none. Would I recommend Horizon Direct? No question, no doubts. 110% Choose Horizon and they'll get you the best deal they can and give you the best customer service in travel booking that you'll ever receive. This being the reason that customers come to them time and time again! Andrew, Peter, Horizon, it's an absolute pleasure to book our travels through you! Thank you for being so fantastic at what you do!