Purchased a coat from here for £200 and after 2/3 wears it was gathering all sorts of fluff and threads and decided to take it back with the receipt as it was within date of refund/exchange. Upon taking it back and explaining the situation, the staff became very volatile and a manager was called who was also extremely rude. As a so-called ‘manager’, she did not handle the situation well and instead decided to cause a scene. I was not given a chance to voice my opinion. I saw the staff swearing at me behind my back and their attitude was appalling. I was absolutely furious. I was very dissatisfied with the service and after spending nearly £1000 in the last 6 months I have decided I will never be returning to this store (Birmingham City Centre) again. I do not recommend, there are better shops out there. Waste of time and energy.