I am completely disgusted at the way I have been treated by HOF. I was a loyal customer supporting your business. I recently purchased a pair of Dune boots same size and Brand and style already owned. I returned them the same week and was informed that I would only be offered a credit note for the £180.00. I requested my money back and was informed this is Hof new policy. I felt forced to order boots on line at HOF and I have had to return them at my own cost (£13.90) as they also do not fit. I have requested the next size up but it is probable that they also will not fit. What will happen then? Will I have to return them again at my own cost to receive a credit note that o do not want. I just wish to have my money returned so that I can shop where I like for items that I do wish to own. I feel robbed and bullied. Shame on you HOF, I'm letting everyone know about your extremely poor customer service. I will never shop with you again.