Firstly, a £4.99 charge for click and collect is ridiculous, especially when most stores now offer free next day delivery to store. Next, having to go up to the second floor to collect is an inconvenience and as parcels arent kept close to tills, you're left waiting. Upon opening my order, one item is incorrectly packaged and the item inside is the wrong size and another item is faulty - this to me shows there was no care or attention when puttin my order together. All in all, not a good service. One positive I can say is that the girl who served me on the till was lovely and polite!