Absolutely horrendous. Never again shall I purchase from House of Fraser again. Purchased a gift of champagne flutes, they never arrived, I enquired via email - twice - no response. I enquired via Instagram - no response. I enquired via Twitter - I did get a response and was informed that this would be looked into via Hermes and to wait 48 hours. I enquired after 48 hours to be informed there was yet to be a response. I followed this up on 5 separate occasions without a response. I further attempted Instagram contact - no response. I further attempted to ring twice - no response. Is this good customer service? Purchasing a gift, for it to never arrive, and never hearing back. Money has been taken by House of Fraser rest assured, and I am left without a gift, without the £20, without a response. Awful. I have shared this experience with my loved ones/friends/colleagues.