I love shopping in HOF but until I had to return some thing I got on line. I was really upset to find out that I had to pay for my return... spending around £300 wanted to return a few items. I had to leave my house had to drive to my post office pay for parking , queue up at a post office and pay £9.99 to send it back this is terrible and very offputting from buying again online from your company. It’s on fair that I don’t have a choice to go to the branch and return it in person to get a full refund and not a credit note. Very disappointing that such a big company is not yet up-to-date with collect plus or any other prepaid company to return goods safely.... I wouldn’t mind if I had a different choice but I didn’t if I wanted a full refund. I will not be buying again online from HOF . Hopefully your company gets with the times as it looks like on line is going to be more popular than physically going Into a shop if your postage situation changes then I will definitely come back if not unfortunately I will not be buying from your company.