I ordered items and paid for next day delivery there was winter promo 20% off but I forget to put in checkout I only realised later then I emailed them for what to do never got reply for 5 days I never got my item next day got after 5 days n got reply after 5 days saying I won't be able to have 20% off I have to returned item cancel n reordered again which is pointless no applology either its extra job for everyone n and wasting time also why they can't just put it through this is so unacceptable I have been always offer refund for discount or voucher of the price from other retailer in this case never going to order again