Customer satisfaction!??? You’re having a laugh! Ordered a coat that was reduced but still cost over £100 and you charged me delivery. The coat was very nice but too big and a peculiar fit. I had to pay again then to return it. I will not be purchasing ever again. I have always for many years shopped in the Nottingham Store particularly at Christmas and so I am very disappointed that this is now your policy. This is no way to treat customers, but you will be the losers in the end because you have lost my custom!! From what I read in the media you are teetering on the brink of closure so you seriously need to ask yourselves WHY?