I ordered wine glasses that were delivered broken. Good service initially to arrange to send a replacement. I was sent an email to say replacement had been despatched. It didn’t arrive so I checked order status on line and noticed it had been returned to sender. I emailed to query this then got a reply headed refund given but with no explanation or apology. I ordered 2x4 (8) glasses and as one box was ok I have been refunded for one box and I have 4 glasses, a bit frustrating when I’ve got to order another 8 from somewhere else as 4 is not enough that I have still had to pay for.