Ordered an expensive UGG baby gift. When it arrived it was very poorly packaged, the Ugg box was battered and bruised and obviously had been opened. I reported to customer services along with photos and heard absolutely nothing back. I cancelled snd returned the item as faulty, had to pay the return postage which I am most unhappy about. I’ve contacted customer services once more about this because, although I’ve been informed that I am to receive a refund of the item price, the cost of return postage has not been refunded. HOF return policy states that I should not have to pay to return a faulty item. I await a reply....and a refund.