Online service is great. Luke in customer service is great. Staff in their Cardiff store however, are the worst sales assistants I’ve ever come across. I think they actively look for and hire people with bad attitudes. I still try to buy in store because I love the building and it’s history and try to support it so it doesn’t close. I wouldn’t feel sorry for the staff it it did close though. I’ve spend literally thousands there over the past few years. In-store staff need customer service training.
4 years ago
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