I ordered 3 items, 2 of which arrived absolutely fine as you would expect. The 3rd however arrived with the box completely broken. This was supposed to be a gift for someone who has had a difficult year and it was a memory gift with the packaging showing where it was from, hence the memory. I can’t gift this item now and there are no more in stock. I have emailed customer services 3 times and still had no response. I do fully appreciate things are taking longer in these difficult times, but I have waited a week now for a reply. All the actual items are lovely though it was just the packing problem and I will now have to keep this item for myself.
4 years ago
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