After years of being a House of Fraser customer, I will never buy from them again. The company has become a farce, with non-existent customer care. I received damaged items (Christmas presents for family) - the damage was entirely due to everything being posted in a large plastic bag. Emails to customer service are ignored, and their phone line cuts you off. After direct tagging, I eventually got a reply on Twitter. Apparently company policy is to send any, and all items only in plastic bags. No protective packaging is ever provided, even for fragile items! No wonder customer services is overwhelmed with disappointed customers, their ridiculous packaging policy ensures that anything breakable / crushable will most definitely arrive damaged. Thanks House of Fraser, for making this year just that little bit more rubbish.