Generally very pleased with House of Fraser orders, but this time there was no individual packing around the delicate items. Everything was packaged together in an unpadded bag. This resulted in the candle (in a glass jar with plastic lid) arriving smashed up. Luckily it didn't damage any of the other items. I'm all up for minimal packaging being used, but this was never going to arrive in one piece, and we now have to waste time going through the returns process.
4 years ago
House Of Fraser has a
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