Extremely disappointed. My order took much longer to arrive than the 3-5 working days and there was no next day delivery available. When I contacted HoF to inform them I had tried to contact the courier to locate my parcel but had no response I was only provided with the tracking information, which I already had explained to HoF I had been using. When it did arrive the parcel was battered and dirty. The internal packaging of several items was damaged and ripped. To add insult to injury I now have to pay to return items. I have always received excellent service from HoF but this experience has been extremely poor.