I think the click and collect option should be free especially if you are spending over £100. I also really think that if you returning an item for an exchange then your return service should be free of charge and paid for by HoF. That is twice I have paid for postage on the same order. Under these circumstances at the moment it is not possible to shop in person then online services are used. Therefore, I think cashing in on this with the postage to customers is not very appealing as a store/business. I'll think twice about shopping here because of that.