Will most definitely NOT be using again. Placed an order for £180 and delivered by hermes, Hermes took a photograph of my parcels by my closed front door - didn’t ring the bell or knock despite someone being home. When checking the front doorstep where the parcels were allegedly left, nothing there. When contacting house of Fraser, they have done nothing but be evasive. They also sent me a form to complete that cannot be edited, when pointing this out, they stated that nothing could be done until this form was received. Absolutely diabolical handling of the situation. I’m out of pocket due to incompentant customer services and dodgy couriers.