Paid next day delivery for my item, I never received my item until 8 days later! I tried to phone them but I had no joy, I sent an email asking where my item was and for a reimbursement for my next day delivery charge of £7.99. I never had a reply to my email for a few days, stating my item was lost in transit, and HofF were resending. Oh and I didn’t get my £7.99 back but they will give me 10% off my next order and a free delivery next day delivery code!!! Shocking treatment from HofF, no wonder they are struggling with this type of customer service!!!!!
4 years ago
House Of Fraser has a
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