Absolutely appalling - AVOID - have been sent premium Beaty gifts in an unprotected bag meaning that every single box is bashed & torn. They are unfit to give as gifts.I have been trying to resolve this with House of Fraser since 15th November. It's virtually impossible to contact them to open a case in the first place. Then they ask for photos (sent 3 times). Each time they simply close the case with no attempt at a resolution. Don't like me think that this is a reputable company. This by far my worst "customer service" experience in living memory. ABSOLUTELY NEVER AGAIN!!!