1 item is missing from the order and it takes long time to get a reply from the customer service. Mind you for buy 1 get 1 free product you need to put 2 in the basket to validate the offer. I only put 1, silly me. And there are notes saying “complimentary masks are included” in the package but the notes are all I got, no masks. Considering I ordered some masks too but orders were cancelled due to out of stock. How disappointing is that? Customer service claimed they can’t “further send the complimentary mask”, sounds like I was cheeky enough to ask more complimentary mask, despite I ordered 17 items from them. Not a fun shopping experience.