A review.... ok, you asked, a review you shall get. Quite frankly I think your service is shocking, your customer service is even worse and the name House of Fraser should no longer be associated with this excuse of a store. Despite the national lockdown there was no consideration given to spending vouchers in store rather than on line, the item ordered arrived in a less than shabby state, in fact it was embarrassing, the box was dirty & crumpled and the contents were not much better. It looked as though it had been old stock found at the back of a dusty shelf & posted out. The response from customer service when I complained was to advise me that they would give my feed back to the warehouse manager - nothing else was mentioned. I returned the package ( at my own cost as was the delivery charge) and asked for a refund - only to find an email sent earlier today advising me that my parcel is now on its way to me..... I do not want a replacement I want a refund! So, I would give ZERO stars to HOF for this review, however I cannot submit it without clicking one.