Absolutely dreadful. House of Fraser is the worst company I have dealt with in the past few years. I ordered 3 items and on delivery one of my items was missing. There is no telephone number to call, there is no webchat to use and there was no response from them when I tried to email them twice. It took 2 visits to the Telford store to convince them to refund me for the missing item. If House of Fraser do not improve their customer service I can't see that they will be trading for very much longer.
4 years ago
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