I am absolutely disgusted with the way my order had been sent out. The designer handbag (Michael Kors) was £250 yet it was sent out in a flimpsy grey bag with absolutely no protection for the bag. There are therefore creases to the front and back of the bag where it was probably damaged in transit ( possibly no fault of the courier). Not only is the bag spoilt there is evidence of dust along the handle. So perhaps this bag has not been stored correctly with yourselves and the damage was already on the bag. In which case a bag of this value should not have been sent to a customer in this condition. The bag resembles something you would pick up as a fake from a market stall and not a real designer bag from House of Fraser. I have rung to complain and I am being sent a pre-paid return label which I have yet too receive so I have had to email again. I tried to get through on the phone again today but after trying 12 times I gave up. Receiving the pre-paid postage is now urgent. This has been a very disappointing experience from a retailer where I expected excellent customer service.