my goods werent packaged - just put in an envelope and the box they were in was totally destroyed , It was an onward Christmas gift and i had no time to return it and house of Fraser woudl only accept the item back and replace IF they had another in stock or refund - useless , especially as they took almost a week to come back to me - i had had to post the goods in their damaged container to the gift recipient so they reached them for Christmas - such poor customer service and not making any good will in a miserable year .
4 years ago
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