Very disappointed with House of Fraser. I ordered Christmas presents which looked like clearance items by the time they arrived. The perfume sets packaging was completely battered, and other items looking as if they had been opened. There were even items with hand written initials on the boxes! Basically the packaging from House of Fraser was not substantial enough to protect the goods inside. The reply from customer service was shockingly poor. I could return the £170 worth at my own expense but as the products were intact and only the packaging damaged they took no responsibility. My family will now be getting battered presents for Christmas which is slightly embarrassing and a warning not to order anything on line from House of Fraser.