I have had several purchases over the last few weeks , all were good value for money especially with the extra discount by subscribing to House of Fraser loyalty scheme, well worth joining (costs nothing to join) goods arrive quickly by courier service. So far I have had nothing to return, , I did receive one item broken , a mug handle, that was lack of packing inside the box by the manufacturing company, waiting to hear from House of Fraser about this, just need a replacement , but clothes, beauty products ets were just as described and in good condition., would certainly use them again.