Ordered online as a gift but they were the wrong size. Went into store to get refund/ replacement. One pair could be swapped in store as they had the correct size. The other pair could not and in store would only give store credit or I had to return in the post. Decided to return but there was no free returns label and had to post back by going to post office and pay £8.80 for the return. Very unhappy with this given covid risks and also all other retailers seem to have free returns and more convenient collection policies in place. Won’t be ordering online again and due to covid won’t likely be going into store until matters change. #unhappycustomer