Awful experience from start to finish. Ordered a pair of boots which where delivered damaged and with food wrappers stuffed inside. It took 6 days for anyone from customer service to respond to my email in which there was no acknowledgment of how disgustingly unhygienic it was to have received an order with dirty food wrappers inside. Returned to boots only for the new pair to arrive just as damaged. I was advised to return these and shop in store.... if that was an option I’d have done that in the first instance. I was offered a voucher as compensation which was promised to be emailed within 1-3 days. It’s now been 10 days and still no voucher. Having read the awful reviews online for House of Fraser I’m doubtful I’ll even receive a refund or the vouchers as social media seems to be full of similar stories. I wish I’d seen these before ordering so I could have avoided this absolute farce of a company!