One of the items was a Christmas gift and I received it in a very battered, damaged box. When I complained about the state of the box I was told that only the contents were guaranteed to be undamaged and not the packaging, but when it's a Christian Dior gift the packaging is part of why you buy an expensive item for a gift. The customer service was not good enough at all, no offer to rectify the situation, just told me to send it back if I wasn't happy with the box, all I have wanted was a replacement sent in the condition I would have had if I'd have bought it in store. Another item I received looked to have come from Sports Direct as opposed to House of Fraser, with sports direct price tags attached. Just not the company it once was and I for one will no longer be a customer. John Lewis will now be my department store of choice.