How can I review a product that has never been received? We are now almost two weeks past your 'next day delivery' service for which I paid a premium. The birthday has come and gone and still no parcel. I have written to you twice, I have called only to be led to a robot voice that hung up on me anyway. The fault lies with the courier company and after similarly trying to contact them they say I need to refer back to you House of Fraser for you to deal with the non delivery. Then the merry-go-round starts again and now you don't even bother replying. I've referred this to PayPal and I'm hoping to at least be refunded. House of Fraser you should just shut up the shop if you cannot provide any customer service at all.