Shocking customer service! As a result of having to isolate due to COVID in our house I needed to order some last minute presents online. I paid £7.99 for next day delivery. One item arrived after 2 days and the other after 3. They had not even been dispatched when I checked so this was not the fault of the courier. The items were not suitable so I needed to return them, which I had to pay to do! I am expecting to have to wait a while for the refund too! Not the service House of Fraser used to provide, definitely more sports direct! I will not be ordering from you again!