I placed an order for an item to be delivered on Christmas Eve as per the instructions on the HOF website. However, for some reason which has yet to be explained to me the order was not delivered as requested and only arrived 4 days after Christmas spoiling what should have been a special surprise for my partner, hence the 1 star. I have been refunded the £3 excess for the delivery - the difference between special and regular delivery - I leave that to you to put your own interpretation of customer service on the outcome along with the limited contact made and the usual platitudes from a large company to a singular individual. Meanwhile my wife enjoyed the gift when she finally got it, shame about the service.