I am extremely disappointed with the service from house of fraser. I ordered the estee lauder block buster at a reduced price of £69 when I spent £46 on estee lauder. I paid extra for postage for Christmas eve within the guaranteed time frame. I later recieved an email cancelling the main part (blockbuster) and so I tried to cancel the whole order via email. I had no response and then the other 2 estee lauder items were delivered 3 days late on 27th Dec! So £7.99 was wasted on delivery too. I then had to pay £2.90 to return the half order I recieved and sent another email... Still ignored. So overall, main part of order cancelled, charged extra for guaranteed postage which was 3 days late and 2 emails ignored. Terrible!!!