I ordered a pair of Hugo Boss trainers from House of Fraser as a birthday present for my husband and paid for express delivery. I received faulty shoes and two different sizes in one box. I had to cover the costs of return which with delivery costs came up to around 15% of the value of the goods! I have left a negative review on the HoF website twice and both attempts were blocked /not posted. I reached out to customer services with a complaint and am yet to hear back after 3 days. I am highly disappointed with the goods which were meant to be a high end product and also lack of communication from the customer services.