Very bad experience with customer services, I purchased a coat on 18th December paid £7.99 for next day delivery, still not received my order, have emailed customer services many times with very little response back, I have been told I have to wait until house of Fraser hear back from Hermes, I understand things like this happen but not offered a refund until Hermes contact them is so bad! Saad from customer service has been dealing with me however the lack of communication and urgency is absolutely disgusting, have asked for a manager to contact me but no response! Would NEVER use this service again and would NEVER recommend!