Order arrived in a disgraceful condition. Helmet clearly previously worn and filthy. Packaging so badly torn and damaged it was in shreds. Interesting to note that I have been asked for a review yet no response from customer services regarding my dissatisfaction. I will never order from House of Fraser again. Shockingly bad customer service with contact impossible by phone, on line assistant/chat absent and no response from e mail. Items were for my grand daughters Birthday which I have now efficiently and effectively sourced from Amazon instead . Disgraceful service and I am expected to pay to return items !!!