very disappointed in the customer service, clicked on a black jacket, on the confirmation it was green in colour, no way to change the product on line, e-mailed customer service telling them what had happened, and would like it exchanged for a black one or if they didn't have one to refund, they said they couldn't do any thing as it had all ready been sent, had to pay £5.00 to return the jacket and when they received the jacket there was no black jacket in stock, so they refunded, no explanation. won't be using House of Fraser again
4 years ago
House Of Fraser has a
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