Paid plenty of money for the delivery of my order on the 15 of January but after such a long time delivery not received yet. Hermes said that they have done an attempt days ago.... no true as I was at home in addition no card was left. I wrote to House of Fraser Customers Service complaining about it... the answer has been that I had to wait at least 5 more days and if not received chase them up... Very bad service never happened with other companies and with other companies the delivery is free or a lot less expensive than £ 9.99... The Customer Service has been very unprofessional not interested at all on resolving the matter, today is 24 of January... I believe that this is not acceptable. Simonetta