Since early December 2020 I have, for first time ever, on line shopped for clothing, only via house of Fraser which, when dingles of Exeter, was my favourite go to store ie London clothes available in Devon not 10 years later than everywhere else, as Devon is seen as retirement community only. There are vibrant fashion forward folk here in Devon, I’m one and not even Devonian or English, half Irish half Austrian. Intelligent, articulate yet sadly, registered disabled with an incurable inflammatory bowel disease which started aged 20 abs took local nhs 15 plus years to diagnose! I’ve lost my career, part of which was in fashion, I was exec personal assistant to a Texan managing director of a fashion manufacturing business uk based but travelled worldwide sourcing fabrics etc. Image was essential abd I’ve always lived well cut designer clothing. Long gone are the days when I could afford to dress in expensive clothing. My pip and essa dept of work and pension payments equate to under £11k per annum, I was earning in excess of £20k in 2002! House of Fraser sale has been a treasure trove for my tiny seriously ill size 6 to 8 body and the smaller sized designer garments I have eagerly snapped up. Nothing better to do as always in abs out of hospital, in agonising pain but still wanting to look smart. Champagne taste abs beer welfare state money having lost all my hard earned savings paying household bills years ago On the whole, ordering online with you had been fairly easy but, there have been numerous mess ups from either your picking, packing or shipping depts. I’ve had someone else’s garments sent to me, I’ve had expensive Ralph Lauren clothing sent screwed up outside or totally devoid of packaging, I’ve been accused, by you, if trying to return items purchased elsewhere. I have proof that these garments are in fact your garments shipped and delivered to me by house if Fraser personnel. The inferrence from your customer services dept anonymous printed letter, that I am trying to defraud your company out of about £60 for goods I ordered on my very first ever on line order with yourselves, defies belief! Harry of customer services has tried in vain to sort out all your errors which are countless. I’ve spent a lot of money with you, got bargain xs clothing as I’m in Covid shielding group, can’t go out as normal. It’s been dismal and stressful. I’ve spent tons with you, and appalling customer care, inefficient warehouse or packing staff with no respect for quality it any clothing or dirty fingerprints and body odour on boss £90 sale price dress arrived screwed up in ball in parcel. I’m not rich, what an insult and this has happened numerous times, with labels such as polo, Calvin Klein, Tommy Hilfiger etc???? A poor representation indeed and I hate internet shopping dreading each parcel arrival, wondering “what’s actually inside, is it dirty, worn, screwed up, packed properly or folded neatly by someone who cares!!! Expensive clothing, top labels but.... often despatched by your company in dreadful unpackaged, unlabelled sometimes, a large mans shirt I never even ordered, £125 price tag? Why send this to single, seriously ill not brain damaged by way, female who used to model clothing.... in Devon. Why? All the stress abd worry you’ve caused me, I’m currently awaiting urgent inpatient admission to Torbay hospital gastro ward due to ongoing flare up, stress exacerbating this vile illness. I’d welcome yr feedback, it’s all 100 per cent true, I can assure you