One order has arrived in full. The other order had 2 out of the 3 items cancelled after I had paid via PayPal. Hence, full postage due for just one item, which I wouldn't have ordered had I known the other 2 items would be cancelled. The single item was due for delivery the other day. Empty package bag turned up with just the order slip enclosed! Completely sealed, item had not dropped out. Unbelievable that it wasn't picked up at point of despatch! Emailed HOF straight away....have yet to receive a reply. Shocking customer service, for what used to be such a reputable brand. Won't be buying from HOF again and certainly wouldn't recommend.