Received the wrong item, the wrong item was of a lesser price than the one I paid for. So already I was ripped off. Made a complaint to PayPal, PayPal asked me to send the wrong item back to House of Fraser. As House of Fraser agreed to pay me back in full when they received the item. I sent the item back, all the way from Australia to the UK, registered mail. House of Fraser received the item, and signed for it. I received confirmation through Australia Post. But House of Fraser has refused to acknowledge they received the item to PayPal. So PayPal closed the case, great! So, I missed out every which way. I did not receive the item I paid for, sent back the wrong item, thinking I was doing the right thing and because PayPal asked me to. Paid a huge amount in postage. Got nothing back from House of Fraser :-( Nothing back from PayPal :-( What a disgrace, if you live in Australia be warned, the same thing could happen to you. Once I have made all the necessary complaints to Consumer Protection in Australia, I will be closing my account with House of Fraser. Bitterly dissatisfied in your service and the fact that you have cheated me. Order HOF40000063898564.